PS5 HDMI Repair terms — 2026-10-15-v8
Operated by New Forest Device Repairs, 5A New Street, Lymington, Hampshire, SO41 9BH. Contact ps5hdmirepair@gmail.com.
Service: inspection, agreed HDMI port replacement and picture and sound testing. One flat repair price for every PS5 model: £60. Postage is charged separately at the courier's live price for the services you choose at booking — sending your console to us and returning it — with no markup added by us. You may instead arrange your own inbound postage. This is a postal service; we do not offer in-person drop-off or collection. Prices include applicable taxes. Other board damage, liquid damage and unrelated faults need a separate quote and your approval.
Payment: you may pay the postage up front so we can book your labels, or pay the full amount (repair + postage) at booking. Where only postage is paid, the £60 repair balance is payable after successful repair and before dispatch. Payments already made are credited in full against your total.
Cancellation: you may cancel this service contract within 14 days of booking by emailing us with your reference and a clear statement that you wish to cancel. We do not start repair work in that period without your express request. If you request an early start and then cancel, a proportionate amount for the service supplied may be payable. Once the service has been fully performed following your express request and acknowledgement, the cancellation right ends. Otherwise unused payments are refunded within 14 days of cancellation. A prepaid label already supplied and agreed return delivery may still be payable where legally permitted. No blanket cancellation fee applies.
Unsuccessful or different faults: we stop and ask for instructions. Further diagnosis up to £25 is charged only if quoted and expressly agreed first. If the agreed HDMI repair is not carried out, unused repair payments are refunded, less separately approved services. We agree return arrangements and charges with you; there is no automatic non-refundable diagnostic fee.
Timing: usually 1–4 working days after arrival, excluding transit. The workshop confirms timing; extra damage, parts and queue changes can extend it. If early-start permission is not given, repair waits until your 14-day cancellation period ends.
Warranty: 12 months on the fitted HDMI part against faults in that part. Impact, liquid damage and unrelated faults are excluded. Contact us first if a problem develops; statutory remedies and rights are not restricted.
Shipping — to us: you choose a courier service at booking from live prices, or arrange your own courier. For services booked through us, label and collection details are sent by email. You are responsible for packing the console adequately: send the console only, wrap it securely, pad all sides in a sturdy outer box so nothing can move, and keep photos and proof of postage or handover. We are not liable for damage caused by inadequate packing. Weigh and measure the packed console before posting; the parcel must fit the selected service’s weight and size limits. If you book your own courier, that contract and any loss or damage claim are between you and them. For shipments we book, loss or damage claims are made against the carrier or booking agent under the selected service’s terms, compensation limits, exclusions and evidence requirements — compensation is limited to what the scheme pays out. We are not responsible for a carrier’s or agent’s decision to refuse or reduce a claim, or for any loss their scheme does not cover. If your console is worth more than the service’s standard cover, choose a service or enhanced cover that matches its value. Shipping — back to you: you choose the return courier service at booking. Optional enhanced cover, where offered, is charged at the courier’s price. If we arrange postage and a parcel is lost or damaged, contact us promptly so we can pursue the carrier enquiry on your behalf. These carrier limits do not cap or exclude any responsibility we have to you under applicable law. We remain responsible for services we supply as required by law, and cannot guarantee saved data is preserved — back up where possible. Nothing in this clause excludes liability for negligence or your statutory rights.
Complaints: contact the operating business above with your reference. Your rights to reasonable care and skill, repeat performance or an appropriate price reduction under the Consumer Rights Act 2015 remain intact.
Independent service: not affiliated with or authorised by Sony Interactive Entertainment.
Cancellation form: To New Forest Device Repairs at the address/email above: I hereby give notice that I cancel my contract for the following repair service: [service and booking reference]. Booked on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature only if submitted on paper.